MoveXM announces its fourth acquisition within a year

The moveXM Group, a leading provider of Customer Experience (CX) and Employee Experience (EX) Management software solutions from Germany, announces the acquisition of Dutch company KCM, with the support of Pride Capital Partners. The acquisition marks another significant step in the realization of the group's growth strategy and its stabilization in the competitive European market. KCM is one of the leading Dutch providers of Experience Management Software-as-a-Service (SaaS) and, together with Feeddex, Inceptivize, and 5Star-Specialist, perfectly complements the portfolio of the moveXM Group. With this acquisition, moveXM Group expands its international presence and strengthens its strategic goal of addressing the needs of different market segments with tailored Experience Management (XM) solutions.

Since its founding, KCM, based in the Netherlands, has built a reputation in Customer Experience, Employee Experience, and Quality Management. For over 20 years, KCM has been successfully active in the public and semi-public services sectors, social housing, and many other industries. KCM’s expertise in managing complex feedback processes and integrating employee and customer feedback provides a valuable addition to the moveXM Group, creating potential for significant synergies and innovations in the CXM field.

"The acquisition of KCM allows us to better meet the specific needs of our customers in the Netherlands while further developing our product portfolio," says Holger von Seherr-Thoß, CEO of moveXM. "Together with the teams from our portfolio companies Feeddex, Inceptivize, and 5 Star-Specialist, we can now align the moveXM Group even more closely with the needs of our various customer groups, offering tailored software solutions and first-class service."

The focus will be on simple integrations, with an increasing emphasis on leveraging new technological opportunities to gain important insights more efficiently through AI and make the right decisions.

The strategic acquisition, enabled with the support of Pride Capital Partners, strengthens the moveXM Group not only in the Netherlands but also in the entire European market. This underscores moveXM's ongoing commitment to offering future-proof, user-friendly Experience Management solutions that help companies generate valuable insights from data, derive key actions, and sustainably enhance their competitiveness.

Lars van 't Hoenderdaal, Managing Partner at Pride Capital Partners, says: "We are glad to continue to support moveXM on its buy and build strategy. The acquisition of KCM marks a significant step for the moveXM Group towards consolidating its presence in the Benelux market.”,

About moveXM

The moveXM Group unites specialized SaaS solution providers under its umbrella in the fields of Customer Experience Management (CXM), Voice-of-Customer (VoC), customer feedback management, Employee Experience Management (EXM), and review and reputation management.

The scalable software solutions, managed and hosted in Europe, enable companies to continuously measure, analyze, and improve customer and employee experiences along specific journeys. This helps companies retain customers and employees in the long term and prevent unwanted churn.

Founded in 1995, the company employs approximately 100 people at its headquarters in Frankfurt am Main (DE) and its locations in Haarlem, Dongen, and Loosdrecht (NL).